Breonna Fqq

Freshness of product

I've purchased Crystal light for many,many years.Recently the last 2 months at different stores I've purchased the 10 and 30 count strawberry with caffeine packets, and they have either been swollen, like there is air inside the packets or the powder has been very hard and has to be broken up, when I use these they taste funny I end up throwing them out! Very, very disappointed!!
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Preferred solution: Deliver product or service ordered

User's recommendation: Try to check the packets if you can before purchasing.

Neeta M Vfe

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Verified Reviewer

Empty and Broken packets

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Crystal Light - Empty and Broken packets
Crystal light flavoured drinks. The packets are always empty and open in the boxes. All flavours have the same problem.
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Pros:
  • Tasty products
Cons:
  • Always broken packaging

Preferred solution: Full refund

Melissa G Owd

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Verified Reviewer

Packet hard rock of powder

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Crystal Light - Packet hard rock of powder
Crystal Light - Packet hard rock of powder - Image 2
Several times I have purchased boxes of crystal light energy and individual packets inside box were not powder, but a hard lump of powder which was upsetting as it was a waste and these are not cheap. I have been purchasing these since 2011 and usually purchase 7 boxes a week, I never complain but out of these boxes weekly, I have between 10 and 20 packets like this, thats 1 to 2 boxes added up.
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Loss:
$25
Pros:
  • Quick caffeine boost without the calories
Cons:
  • Can become habit forming

Preferred solution: Product back thats been lost

User's recommendation: I still purchase because I love the product, and you can get the lump to dissolve over 30 minutes of shaking.

Mayara S Odj

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Verified Reviewer

Issue

Crystal Light - Issue
Crystal Light - Issue - Image 2
I bought a box with 60 packets of Crystal Light, from BJs and inside came at least 6 packets with the contents hard and unusable, I lost almost all of my packet of my favorite flavor.
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Loss:
$1
Pros:
  • Good drink
Cons:
  • Bad packet

Preferred solution: Send me another ones

Joann P Btl

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Verified Reviewer

Empty packages of product

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Crystal Light - Empty packages of product
Crystal Light - Empty packages of product - Image 2
Purchased two boxes of peach iced tea, crystal light from Amazon. Opened one box, and more than half of the packets were sealed but empty. There was no product inside. Tried to reach Crystal Light by phone but no answer.
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Preferred solution: Another box, free of charge

User's recommendation: Don’t purchase

Eric H Vuw

Defective packaging

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I purchased 2 boxes with 10 packets each. 2 packets in each box were split down the center seam and the contents were spilled out inside the box. I like the taste but not the mess, and only getting 8 packets for the price of 10. Considering another brand.
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Loss:
$2
Pros:
  • Good flavors
Cons:
  • Open packs

Preferred solution: Coupons for reduced price?

User's recommendation: Cut open corner of box and shake to see if powder comes out before purchase.

Lavan Rmf

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Verified Reviewer
| map-marker Bellingham, Washington

Remove crystal light from carpet

We dropped some crystal light (with water) on our carpet and have tried to remove it but to no avail. Any suggestions? Also I am not a pissed customer, just a customer asking for some guidance to remeover the Crystal light from our carpet
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Adler Cba

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Verified Reviewer
| map-marker Portland, Oregon

No complaints

Do you guys make raspberry crystal light ? Just raspberry Crystal light .. I have had it once but now I can't find it. Can I order some from you guys ?
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Corina M Nkz

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Verified Reviewer
| map-marker New Orleans, Louisiana

Would like my money back

I bought a box of crystal light and the pack inside was empty I would to get my money back can't take it to the store because I didn't keep my receipt
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Jachin Bka
map-marker Rochdale, Massachusetts

Flavor changed

I have been drinking Crystal Light Peach Iced Tea every day for over 10 years. My 11 year old grandson has grown up on it at my house.

I always stock up, so not sure when the change came to stores, but last week I purchased the pitcher packs in the new packaging, box rather than plastic container, and the flavor has changed.

I drank it b/c I cant afford to waste money, but its very light in color and has a more peach taste than tea with a hint of peach.

My grandson wont drink it.

Its gross.

My 3yr old granddaughter also has always preferred this over other drinks at my house. She keeps telling me she wants iced tea, not this drink.

I am now looking for anyplace that still has stock of the plastic container so I can buy all they have!!

I know the reason for the packaging change, but the flavor change Im very disappointed with.

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Nyiesha Vfz

Product missing

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I purchased a crystal light powder drink. It had 5 packets instead of 6. Spoke to customer service rep. She was thoughtful and kind and efficient. She explained machine had a glitch. I gave her all info and she is sending coupon for new one.
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Loss:
$6
Pros:
  • Delicious and low calorie

Preferred solution: Coupon

User's recommendation: Top notch customer service

David Gaitten G

Outdated products

Crystal Light - Outdated products
Crystal Light - Outdated products - Image 2
Ordered product and bought it in bulk was supposed to be 2ounce packets and they made mistake and sent out a big box of the small packets and we were going to go ahead and use them and took a packet out and it was hard as a rock I looked at the date then and it was 2008 we tried to return and was told product was no return so were stuck with useless Cherry Pomegranate !
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Pros:
  • Love the product

Preferred solution: The product I ordered the 2 quart packets a bulk order

Jae Pgi

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Verified Reviewer

Bad product

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I bought a box of 10 packets, several were open, had spilled, or what was still in packs was rock hard.
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Feb 3, 2022

What are coffee subscriptions? Jim Fosina, the CEO of Amora Coffee, shares insights with coffee lovers on how coffee subscriptions work and the benefits of quality coffee and tea deliveries at your doors.

Jim Fosina
Jim Fosina

Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.

Kris B Xcj

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Verified Reviewer

Over Filled Packets

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I have been buying crystal light lemonade bottle packets for many years. Recently I bought at least two boxes where the single bottle packets were packed full!! Putting in a water bottle you could instantly tell it was way too much product. Had to put it in 32oz of water instead of 16oz.
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Loss:
$10
Pros:
  • Convenient and low sugar
Cons:
  • Inconsistent amount in packets

Preferred solution: Full refund

User's recommendation: Inconsistent fill of packets

Anonymous
map-marker Ann Arbor, Michigan

All the crystal light packets are hard as a rock!!!!

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your product packaging is not working, at first it was occasional that i would buy a box and some would be no good. Lately ALL the packets are rock hard and no good. Your packaging is letting moisture in. The product is great, if you can deliver it in the condition its supposed to be in, powder!!! not rocks!!!
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User's recommendation: DON'T BUY

Gino T Uzu

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Verified Reviewer
| map-marker Indianapolis, Indiana

Product availability state of Indiana

Local stores do not carry my flavor. Cherry pomegranate. Payless, Walmart,. They sell that flavor with their own label. Myers carries it, infrequently. Can I purchase by the case? Order/ UPS, etc. I don't use other brands, or flavors.
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